Frequently Asked Questions

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What is LOFT all about?

Loft is more than a coworking space. We’re a community of independent thinkers — entrepreneurs, startups, developers, designers, writers in a place that serves amazing coffee and great ideas daily.


Loft is a place to share whatever your passion is with other like-minded creatives. We’ve got all the services to make your business hum, so you can focus on what you do best.

Reservations 

For Events

What times can I reserve an event?

Events are usually on Mondays to Saturdays between 7pm-12am, or anytime on Sundays.

What kinds of events can be hosted at LOFT?

We mostly host TECH events, but we encourage other events as well like Design, Photography, Fashion, etc.

Do I have to be a member to reserve an event space?

We mostly host TECH events, but we encourage other events as well like Design, Photography, Fashion, etc.

Do I have to be a member to reserve an event space?

No, you do not have to be a member to be able to reserve an event space.

How do I reserve an event?

You can leave us a message or an inquiry about it and one of the managers will give you a call about it.

What areas and facilities are available for events?

  • Lounge — Standing room only area for hanging out over coffee.
  • West Patio — Unfurnished, 250 sqm area that’s perfect for staging outdoor night events.
  • East Patio — Furnished, 350 sqm area that’s great for day get togethers.
  • The Wall — Talk area with large screen TV, folding chairs and stadium-type seating.
  • The North — Coworking area that can be used to extend The Wall for large events.

Who are your partners and recommended service providers for events?

  • For lights we have MetroTech, Joy Events, Orange Lights and Sounds.
  • For catering we have Shophouse Coffee, Smokeyard and Nozumi.
  • For other suppliers, please inquire with us.

Are all events free in my membership?

Monthly members get free entrance to 2 events per month.

For Conference Rooms

How do I reserve a conference room?

You can inquire through our Website and other Social Media accounts. Our receptionist will reply and let you know about the availability. Our manager will also email and give you a call for reservations.

For Coworking

How do I become a member?

You can sign up online and you may do it through walk-in as well.

How do I know if there are spaces left for co-working?

Our website provides real-time information on how many spaces there are left for the co-working space and conference rooms. You may also message us on the chat box of our website, email us at hello@loft.ph, or call +284-8789.

Do you accept walk-ins for co-working?

Yes, we do. Walk-ins are always welcome, but it also depends on the availability.

General FAQ 

What are LOFT’s hours of operation?

We’re still on our soft opening and we have the following schedule. We’re aiming for 24/7 soon.


  • Mondays - Fridays: 24hrs
  • Saturdays: Until 5pm
  • Sundays closed

Does LOFT have other locations?

Two more locations in Salcedo and Makati are being planned.

What makes LOFT different from other office and coworking providers?

  • Our coworking space is really spacious as compared to others in the area.
  • Our support team (IT, concierge, account managers) are always on standby.
  • We have a doctor and nurse on site.
  • We offer business formation services to startups.
  • We have a lot of web design experts that stay in the same office so we can lend digital marketing support to anyone who needs it.

What will the receptionists be recording for me?

Each receptionist will log the following:


  1. ID Numbers
    1. Guests/Visitors
    2. Dailies
    3. Conference Rooms
  2. Print counts
  3. Calls/ Mail
  4. Inquiries

Are prices VAT inclusive?

Yes

What are the payment options?

Cash, Credit/Debit Card, PayPal

What are the additional fees for printing and photocopying?

If you’re a member, you get 5 pages of printing and photocopying a day. Beyond the 5 pages, we are charging PHP2 per page.

How do I cancel my membership plans?

You can cancel at anytime within your prepaid period of 30 days.

How many hours is a day rate?

Ten consecutive hours. If you exceed customer will have to pay by the hour.

Can guests visit me at my workspace?

Yes, but we do require a fee for the guest who will visit Loft.

Do we offer extension cords?

Yes, extension cords will be available upon request, but each table are already provided sockets.

Can I stream music? Can I download movies? What are the restrictions if any?

Streaming is fine, downloading is not. No torrents allowed.

Can you rent conference rooms and turn it into an office for a day?

Yes, as long as everything is put back into place and no room damage will be done.

How fast is our internet?

70mbps, but we can say 50mbps just to be safe. For premium internet upgrades, just make a request and we will send you a custom quote.

What is our walk-in per hour minimum time?

Three hours.

What is the security like? Can I leave my bags safely lying around?

We have roving security guards and CCTVs, but clients are responsible for taking care of their belongings.

Can I bring my kids/pets?

No

Who can help me with the coffee machine?

Our concierge will gladly assist you.

Can I go into a conference room without reserving to make a call?

Clients need to ask permission from the front desk or managers to use any of the phones within the space.

Is there a limit to the number of people per event? Per event area?

Per event, there is a limit of 200 people.

Per area: Maximum 50 heads for The Wall & The North and maximum 200 heads for Patio.

Can I reserve a seat/desk/area without paying ahead of time?

Yes, upon reservation you have 24 hours to pay.

Do we have plans for expansion?

Yes, we do. Fort & Makati area.

House Rules 

1. CLAYGO

Clean as you go. We should be responsible in helping the Housekeeper by always keeping the pantry clean and orderly. You must wash your own utensils, glasses, cups and saucers by discarding food in the trash bin before washing plates, utensils and lunch boxes.


The kitchen is a shared resource. There are just a few simple rules.


  1. If you empty it, fill it
  2. If you dirty it, clean it
  3. If you open it, close it
  4. If you spill it, wipe it
  5. Switch off all kitchen appliances after each use (coffee makers that are left on must be turned off)

2. Maintain cleanliness of the bathroom sink and toilet after each use. Wipe down water and soap splatter on sink and mirror.


3. No ID, no entry. If you forget your ID, check in with the guard who will issue you a temporary, numbered ID that he will log. Drop off the temporary ID with the guard before you leave for the day.


4. Everyone is expected to come in tech-casual attire every day. Loft employees are not allowed to wear shorts and skirts that are very short. Skirts must be 2 inches above the knee.


5. One Corporate Center is a non-smoking building. Smoking and Vaping is prohibited anywhere in the office and the patio area.


6. You’re not allowed to stand on the green tiles in the patio area.


7. Before using the co-working space and conference rooms, you have to reserve the space with the receptionist or through our online calendaring system.


8. Every Saturday at 12 noon we empty the fridge. All food and drinks will be thrown out.

Client and Guests 

1. All Loft guests and prospects must check in at the east entrance with Loft sign at the reception desk. Members with ID’s need not check in.


2. Any customer/member that loses their ID will be charged a fee


3. Phone calls/skype etc will have to be done inside the phone booth.


4. Maintain a co-working environment.


5. Guests will have to pay as well and customers that bring a guest will have to let the front desk know..


6. Loft members cannot eat heavy meals at the desk ( ex. Adobo and rice ), if you are to bring food and consume it please do this at the pantry.


7. GARBAGE


Put all of your garbage in the kitchen garbage can. This will allow us to keep everything fresh and clean between cleaner visits.


8. RECYCLING


There are recycling bins in the kitchen to segregate trash properly.


9. CLAYGO


  1. If you empty it, fill it
  2. If you dirty it, clean it
  3. If you open it, close it
  4. If you spill it, wipe it
  5. You must wash your own utensils, glasses, cups and saucers by discarding food in the trash bin before washing plates, utensils and lunch boxes.
  6. Switch off all kitchen appliances after each use (coffee makers that are left on must be turned off)

10. Free coffee, tea and water


11. MUGS are available to customers at LOFT, once done using it please make sure to wash it and leave it where it belongs. ( There will be soap and sponge available under the sink )


12. Please make sure to use a coaster for your mugs at all times to avoid wetting the tables, pillows, and rugs.


13. One Corporate Center is a non-smoking building. Smoking and Vaping is prohibited anywhere in the office and the patio area.


14. No bringing of alcoholic beverages.


15. While we do appreciate people who are passionate about music, feel free to jam out over headphones.


16. Downloading movies and streaming is not allowed.


17. Dress code for Loft members is smart casual. Slippers and shorts are not allowed.


18. Avoid placing bags and other personal belongings on empty chairs as other guests may also use them.


19. Guests are not allowed to tinker with the air conditioner or any office equipment/furniture.


20. If you need assistance or have any concerns notify The Front Desk.

Available Spaces 

  • There are 4 conference rooms available.
  • The furnitures in the conference rooms should stay there at all times.
  • The conference rooms can be used for business meetings, loud phone calls, and Skype conferences, lectures, and workshop.
  • Do not let the conference room become your second home, please treat it with L-O-V-E AT ALL TIMES! – to use it, you need to book it through an online schedule, walk- in, or by calling our front desk.
  • Conference rooms can also be used without prior reservation depending on it’s availability. First come, first served.

The following actions can lead to revocation of your membership:

  • Post illegal, inappropriate or threatening content that is connected to LOFT.
  • Harassing and spamming members and employees through posts and personal messages.
  • Make statements that could damage the reputation of other members and of the establishment.
  • Disrupting and making inappropriate behaviour in the professional work environment.
  • Conduct fraudulent activity.

Reporting Misuse 

If you see any post, comment, profile, or message on community page/ chat room/ Slack/ social media pages that you feel goes against the Community Guidelines, please share your concern by reporting it via email. We have a dedicated team that reviews all reported posts, and will always keep your report anonymous to other members.